Shipping and Returns

We are proud of our product, and the individualized services, including custom orders, we can offer you. Our goal is to make you happy and proud of what you have purchasedEverything is made just for you, to provide the best quality.

Bags: We normally need 3 - 7 business days to make your product from the date of your order. 

Shoes: We normally need 5 -12 business days to make your product from the date of your order.  

All Items ship via TNT or DHL with tracking detail. Shipping takes around 5 – 7 days from the day your items is shipped out depending to destination.

We also provide custom made orders on request.  Please allow 10 – 15 business days for delivery of your product from the date of your payment, as custom made for your order.

We require your telephone number in your shipping information. This is necessary for an efficient delivery of your order.

We do not ship to PO boxes, APO ( army post office ) and FPO ( Fleet Post Office)

*** FREE WORLDWIDE SHIPPING ON ORDERS OVER $ 100

All items must be returned in their original and unused condition. Items should be unwashed/unaltered for store credit.

All return items must be shipped back with in 30 days after being received and the shipping costs should be taken care of by the buyer.

Store credit will be given of equal value,

*Sale items are only eligible for an exchange. Buyer would cover shipping costs.

Damage or incorrect merchandise must be reported to lillalane@lillalane.com within 7 days after receiving. We will reimburse any shipping return fees. Refund or store credit will be given.